Terms & Conditions

Term & Conditions

Please read this small print.

General

1.1 All bookings made with Ella Underhill, instruction, coaching sessions, or other activities (“Lessons”) provided by Ella Underhill (an “Instructor”) are subject to the terms and conditions set below

(the “Ts&Cs”).

1.2 By making a booking with Ella, you confirm that you have read and agree to the Ts&Cs. There may be additional terms and conditions specific to your booking.

Insurance

2.1 It is your responsibility to obtain sufficient insurance cover for all activities which are to be

undertaken during your Lessons.

2.2 You confirm that at the time of any Lessons you will be covered for all the activities

(including skiing and snowboarding) (“Snowsport Activities”) in which you will be

participating, including but not limited to piste skiing, off-piste skiing or snowboarding, race

or competition training, ski touring, heli-skiing and/or adaptive Snowsports Activities as

may be relevant.

Payment terms

3.1 You will be advised of the total price of any Lesson (“Price”) and the payment method at

the time of booking.

3.2 If you make a booking greater than 6 weeks in advance of the date of the first day of your

Lessons (“First Lesson”) you shall:

(a) pay a booking deposit of 20% of the Price (the “Deposit”) to secure the availability

of the Instructor(s) for your Lessons; and

(b) pay the full Price at least 6 weeks prior to the First Lesson.

3.3 The Deposit is non-refundable, subject to paragraph 4.4 below.

3.4 If you make a booking 6 weeks or less in advance of the First Lesson you must pay the Price

in full at the time of booking.

Cancellation

4.1 If you cancel your booking more than 6 weeks before the First Lesson and I can fill your original slot, you will be entitled to a full refund of any amount paid towards the Price, less the Deposit.

4.2 If you cancel your booking less than 6 weeks before the Lesson Start Date, you will not be

entitled to any refund and will be responsible for payment of the Price in full. It is strongly

recommended that you take out cancellation insurance.

4.3 In the event of cancellation or curtailment of your Lesson or inability to ski for any reason

out-with your instructor’s control (including but not limited to lift or resort closure, weather

conditions, snow conditions, your illness or injury or your non-attendance), you will not be

entitled to a refund of the Price.

4.4 If your Lesson is cancelled by your instructor, she will endeavour to arrange for an

alternative instructor of an equivalent standard to take the Lesson (subject to your prior

agreement). Where an alternative instructor is not provided, you will be entitled to a

refund of the Price (including any Deposit) for the cancelled Lesson or part of the Lesson,

calculated on a pro-rata basis. For the avoidance of doubt [and pursuant to paragraph 7

below] your instructor will have no responsibility for any additional costs incurred and you

shall not be entitled to a refund, compensation, or other payment in respect of such

additional costs incurred.

Publicity material

5.1 Photographs of clients may be used in publicity material relating to the instructor. By

making a booking you confirm your consent to any such photographs being used. Please

inform your instructor if you do not give consent to any such video or photographs being

used for this purpose.

Standard of service

6.1 If you are not completely satisfied with your instructor’s service or your Lesson, please let

him/her know as soon as possible and he/she will make his/her best efforts to meet your

expectations. If you have any particular needs or requests, you should advise your

Instructor at the start of or in advance of your lesson.

6.2 Your Instructor carefully considers the standards of her clients as well as the conditions

to design a programme of lessons, meeting points and ski routes. However, these

arrangements are subject to change at any time considering prevailing conditions.

6.3 While you are in the care of your instructor you should respect the professional judgements

made by her and follow all safety considerations.

6.4 Your Instructor is a current and full member of the British Association of Ski Instructors

(“BASI”) and abides by its policies, regulations and codes of conduct. More information can

be found at www.basi.org.uk.

Liability

6.5 Your Instructor shall not be liable to you for any loss or damage suffered (whether direct or

consequential), howsoever caused, as a result of your participation in the lessons to the

full extent permissible by law.

Disclaimer

6.6 By making a booking you confirm that you understand that you will be taking part in

physical activity in a mountain environment so should satisfy yourself that you and your

equipment are in a fit and safe condition for your lesson and for any Snowsport activities

you are taking part in. Please make your instructor aware of any injuries or illness which

they should be aware of at the start of or in advance of your Lesson.

Governing law

7.1 Bookings with the instructor, will be governed by, and construed and interpreted

in accordance with English Law and the English Courts shall have exclusive jurisdiction to

determine any matter arising in relation to these Ts&Cs or your participation in any lessons

with the instructor.

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